Last Updated: February 18, 2025
Warranty Coverage
Products Covered
- QuickBooks Desktop software licenses
- Related software products
- Digital access codes
- Product activation keys
Coverage Period
- 60 days from the date of purchase
- Coverage begins upon product delivery
- Extended warranty options are not available
- Coverage is non-transferable
Warranty Terms
What’s Covered
- Product activation issues
- License authentication problems
- Download access failures
- Installation support
- Initial setup assistance
What’s Not Covered
- User errors
- Hardware compatibility issues
- Internet connectivity problems
- Conflicts with third-party software
- Unauthorized modifications
- Misuse or abuse
- Data loss or corruption
Claim Process
How to File a Claim
- Contact customer support
- Provide proof of purchase
- Describe the issue in detail
- Follow troubleshooting steps
- Receive claim determination
Required Information
- Order number
- Purchase date
- Product details
- Issue description
- Contact information
- System specifications
Resolution Options
Available Solutions
- Product replacement
- License reactivation
- Technical support
- Installation assistance
- Full refund (if applicable)
Resolution Timeline
- Initial response: 24-48 hours
- Basic issues: 1-2 business days
- Complex issues: 3-5 business days
- Refund processing: 3-5 business days
Technical Support
Support Included
- Installation guidance
- Activation assistance
- Basic troubleshooting
- Setup support
- Access to documentation
Support Methods
- Email support
- Phone support
- Remote assistance
- Online knowledge base
- Video tutorials
Customer Responsibilities
Requirements
- Maintain proof of purchase
- Report issues promptly
- Follow installation instructions
- Provide accurate information
- Cooperate with troubleshooting
- Maintain system requirements
System Requirements
- Meet minimum specifications
- Compatible operating system
- Adequate storage space
- Internet connection
- Required supporting software
Limitations
Warranty Limitations
- Limited to the original purchaser
- Valid in the United States only
- Non-transferable
- No implied warranties
- Subject to terms and conditions
Exclusions
- Expired warranties
- Modified products
- Unauthorized resale
- Violation of terms
- Misuse or neglect
Commercial Use
Business Users
- The same coverage applies
- Volume license considerations
- Business hour support
- Priority assistance
- Custom solutions available
Enterprise Solutions
- Customized support plans
- Dedicated assistance
- Extended coverage options
- Specialized training
- Priority resolution
Contact Information
For warranty claims and support:
QB Swift LLC
Phone: + 1 (571) 710 6101
Email: Contact@qbswift.com
Address : 10311 Frosty Ct, Manassas, VA 20109, USA
Legal Rights
State Laws
- This warranty provides specific legal rights.
- You may have additional rights that vary by state.
- Provisions of state law will apply.
- Local regulations are observed.
Dispute Resolution
- Initial contact with support.
- An escalation process is available.
- Mediation options may apply.
- Legal remedies are preserved.
Policy Updates
Changes
- This policy is subject to updates.
- Notice will be provided for changes.
- Updates will be posted on the website.
- Email notifications will be sent.
- Customer acceptance of changes is required.
Documentation
- Keep proof of purchase.
- Save warranty documentation.
- Maintain service records.
- Record claim numbers.
